This Privacy Policy explains how Clean Slate handles personal information in connection with its website and move-in and move-out cleaning services in Australia. It applies to enquiries, bookings, service delivery, and related communications.
We may collect contact details, property and access information, booking preferences, service instructions, payment-related records, and any information included in messages, forms, or condition photos submitted for a cleaning project. We may also collect limited technical data such as device, browser, and usage information when you visit the website.
We collect personal data when you make an enquiry, request a quote, arrange access, confirm an appointment, submit a contact form, send email or phone messages, provide property condition details, or share photos relevant to the cleaning scope. Some information is generated automatically through website use and basic system logs.
The website may use session cookies to support navigation and form use, preference cookies to remember basic settings, and analytics cookies to understand site performance and usage patterns. Cookies are not used to collect more information than is reasonably needed for these purposes.
You can usually manage cookies through your browser settings, including blocking or deleting cookies already stored on your device. If the website uses preference or analytics cookies, your browser controls may affect how those cookies operate. Some site functions may not work as intended if cookies are disabled.
You may request access to personal information we hold about you and ask for correction if it is inaccurate, incomplete, or outdated. In some cases, we may decline a request where the law permits or requires us to do so, or where we need the information for legitimate business or legal reasons.
To make a privacy request, use the contact details in this policy and describe the information or issue clearly. We may ask for information needed to verify your identity and locate the relevant records. If a request cannot be fully granted, we will explain the reason where appropriate.
We retain personal information for the period needed to manage enquiries, complete bookings, provide services, maintain business records, and meet legal or tax obligations. When information is no longer required, we take reasonable steps to delete or de-identify it, subject to any lawful retention requirement.
We may update this Privacy Policy from time to time. The revised version will apply from the date it is published on the website, unless a different effective date is stated. Where a change is material, we will take reasonable steps to draw attention to it through the website or other appropriate communication.
We use personal information to respond to enquiries, prepare quotes, confirm property scope and access arrangements, schedule appointments, deliver cleaning services, manage payments, maintain records, improve website operation, and comply with legal obligations. We may also use information to communicate about the status of a booking or service visit.
We may share personal information with service providers that support website hosting, communications, booking administration, payment processing, record keeping, or other operational functions. We may also share information with contractors or personnel involved in delivering the cleaning service, to the extent needed for scheduling, access coordination, or completion of the work.
We may disclose personal information where required or authorised by law, including in response to a lawful request, court process, or regulatory obligation. We may also disclose information where necessary to establish, exercise, or defend legal claims.
